This is a guest post by Mitnaged
As those of you who have been following this will know, BBC Radio London aired an interview with the Guardian’s Political Editor, Michael White on 14th December last year. On the 19th December last, I initiated a formal complaint about the content and conduct of that interview. You can find accounts of the various stages of the process here, here, here and here
Readers may remember that I sent a further email to Andrew Bell, the Complaints Director of the BBC’s Editorial Complaints Unit, which I printed at the end of Part 4 of the saga. It went as follows:
“Dear Mr Bell
“Thank you for your letter of 4th March.
“In it, you write, “… I do not feel that there was any lack of impartiality shown by the fact that he [ie Michael White] was not challenged….”
“I am afraid that you miss the point completely:
“My complaint was not only that the presenters failed to challenge Michael White but that they indicated agreement with his views.
“It is evident to me that you have singularly failed to address this evident bias on their part in your reply to me and I would like an explanation of whether this was because you ignored this in your investigation and, if so, why you did not think it important.
“Yours sincerely”
I got the following reply:
From: Andy Bell [mailto:andy.bell@bbc.co.uk]
Sent: 12 March 2010 15:19
To:
Subject: RE: For the attention of Andrew Bell ref: AB/1000029
“Dear
“Thank you for your email.
“I have gone back to your original complaint where you did raise the issue of the presenters making noises which you think signified agreement with Michael White’s views. However, you offered this as support for your complaint that Michael White’s contribution was inaccurate and misled the audience not as evidence of bias. I believe I dealt with the point about accuracy substantively in my letter though I did not refer to these noises specifically. However, I am very happy to consider it as evidence of bias now.
“I have listened to the report again. There are three occasions, while Michael White is speaking, where Jo Good says “mmmm”. I have to say that I think I would be hard pressed to take this as evidence of bias. Interviewers say this, and similar things, all the time whilst interviewing contributors and it usually means no more than “I understand what you’re saying” . I can speak from personal experience in saying this, having spent many years interviewing people for television myself. Even when an interviewer might use the word “Yes” during the course of an interview even this would not necessarily signify agreement, but simply “Yes, I understand what you’re saying”.
“I do appreciate that you were upset by Michael White’s remarks, and as I said in my letter, I do agree that he did not express himself at all clearly, but I am afraid that I don’t consider what he said, given the background I set out in my letter, or indeed any noises that the presenter may have made, to represent serious breaches of editorial standards.
“However, if you are still unhappy with my finding it remains open to you to appeal to the Editorial Standards Committee of the BBC Trust. Correspondence for the Committee should be addressed to its Secretary, Bruce Vander, at the BBC Trust Unit, 180 Great Portland Street, London W1W 5QZ or by email to trust.editorial@bbc.co.uk. The Trust normally expects to receive an appeal within four weeks of the date of this letter, or of any subsequent correspondence between us.
“Thank you again for writing to us. .
“Yours sincerely
“Andy Bell
Complaints Director
Editorial Complaints Unit
Room 5168
BBC White City
201 Wood Lane
London W12 7TS”
And I replied to him by return:
“Dear Mr Bell
“I disagree with your interpretation, which I think is disingenuous and as subjective as you imply mine is.
“Much depends on the tone of the “mmm” or the “yes” and I believe that Jo Good was agreeing with Michael White. Given the BBC’s past record of anti-Israel bias, it is very difficult to understand Jo Good’s noises as not being in agreement. I also believe that she may have been totally out of her depth, which begged the question as to why she was allowed to conduct the interview.
“Yours sincerely”
If we look at Andrew Bell’s reply to me above, it is evident that he is engaged in hair splitting. He is not examining the presenter’s noises in the context of the interview as a whole but chooses to focus instead, rather bizarrely, on the aspect of where I mentioned them in my complaint:
“However, you offered this as support for your complaint that Michael White’s contribution was inaccurate and misled the audience not as evidence of bias….”
(It seems that Mr Bell is afflicted of the same malaise as CiF moderators, that of blinkered literalism. He appears to have no idea that a contribution may be inaccurate and misleading and therefore very likely biased as a result of both of these, whether or not “bias” is actually mentioned).
We then get to the explanation of why he thinks so:
“.. There are three occasions, while Michael White is speaking, where Jo Good says “mmmm”. I have to say that I think I would be hard pressed to take this as evidence of bias. Interviewers say this, and similar things, all the time whilst interviewing contributors and it usually means no more than “I understand what you’re saying” . I can speak from personal experience in saying this, having spent many years interviewing people for television myself. Even when an interviewer might use the word “Yes” during the course of an interview even this would not necessarily signify agreement, but simply “Yes, I understand what you’re saying”.
(So Bell is arguing, and probably with a straight face and as earnestly as he knows how, that just because HE sees no bias in the presenter Jo Good’s “mmm” remarks – and I would lay odds that she was nodding too but obviously I have no proof – then her “mmm” on the three occasions when Michael White was libelling the IDF was no more than a “Yes, I understand what you’re saying.” Moreover Bell is arguing that my subjective interpretation of Jo Woods’ part in this egregious and highly insulting exchange must needs be set aside in favour of his subjective interpretation, because he is an employee of the BBC with “many years of interviewing people for television…” because “interviewers say this and similar things all the time…”
Bell seems to have completely ignored that conversations have at least two participants, a speaker and a listener – in this case many listeners – but that the speaker dare not assume that he/she will be completely understood. Therefore for Michael White to say, “..In Israel they murder each other a great deal…” may be taken as meaning precisely that, in spite of its lamentable grammar. For me, to hear a presenter to not only allowing him to say this unchallenged but also making sounds of agreement throughout the part of the interview which deals with that is evidence of bias in that case, regardless of Bell’s opinion of what tends to happen in other interviews with less contentious subject matter).
I noted above that the BBC, like CiF, tends not to view contentious remarks or statements within their context unless it suits them to do so. Michael White writes for the Guardian. Because of this, I believe that he saw an opportunity to deliberately derail the discussion about the attack on Silvio Berlusconi and took it so that he could undermine his newspaper’s number one bête noire.
The BBC, of course, has its own history of animus towards Israel, which means that any remarks by Michael White which were consonant with that would be acceptable to it. For myself, however, I believe that at least some of the responsibility for letting the interview be sidetracked must lie with Jo Woods herself. Michael White is wily and knew exactly what he was doing. Jo Woods, however, clearly showed herself to be out of her depth when it came to reining him in, and she therefore adopted the course of least resistance towards something she probably knew very little about – that of agreeing with everything he said.





12 comments
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March 16, 2010 at 3:21 pm
pretzelberg
My complaint was not only that the presenters failed to challenge Michael White but that they indicated agreement with his views
But you have no way of knowing that they did. The “hmmmm … yes” could just as easily have been expressing embarrassment over White going over the top.
It was a breakfast radio show, was it not?
Then again: the show’s bosses will now know that White is an unsuitable telephone interviewee in that context.
March 16, 2010 at 3:30 pm
armaros
“Then again: the show’s bosses will now know that White is an unsuitable telephone interviewee in that context.”
I don’t think they will publicly denounce their own staff or even do so in a letter. But as Pretz says, it showed White as unsuitable and probably also Jo Good. On radio one needs to be more clear with voices as the absence of images may create the wrong impression.
Though I suspect Mitnaget is right.
March 16, 2010 at 4:42 pm
Margie
You can’t read approval, agreement or just plain keeping the pot boiling, from reading an hmmm or an ummmm or any other non-verbal comment. But when you hear it, if you have any sort of rapport with other people, then you certainly know what you were hearing.
Mitnaged and others who have written about it all heard agreement.
March 16, 2010 at 4:52 pm
Mitnaged
pretzelberg, I guess Jo Good could have been embarrassed that Michael White went OTT but it’s hardly professional is it to let that prevent her from acting to put the interview back on track?
As I said, I believe she was out of her depth. She should be sent to interview winners of gardening competitions or something similarly uncontentious.
And I agree with you armaros. I believe that Jo Good should have buttoned her lip if she couldn’t steer (or should it be force?) Michael White to stick to the point. She let the interview get away from her and onto something quite poisonous. The least the BBC could have done was apologise and send her back for more training before they let her near devious characters like White.
March 16, 2010 at 4:52 pm
pretzelberg
Margie
But when you hear it, if you have any sort of rapport with other people, then you certainly know what you were hearing.
On the contrary – if you have an open mind and regularly interact with a wide diversity of people, then IMO you will not rush to interpret the radio host’s response.
And in case you’re wondering: obviously I know that a host in that situation doesn’t have to respond with e.g. “indeed – those Israeli b*stards” for their comment to be deemed dodgy/in agreement with White’s views.
March 16, 2010 at 5:00 pm
peter1
This is beyond hair-splitting and such ridiculous comments like:
The “hmmmm … yes” could just as easily have been expressing embarrassment over White going over the top.
or
it usually means no more than “I understand what you’re saying” .
are just apologetics for not questioning the statement “In Israel they murder each other a great deal…” .
Questioning whether tacit acceptance of the comment “really” means tacit approval of the comment is indicative of journalistic ethical bankruptcy.
After all even Scotland has a higher murder rate than Israel.
March 16, 2010 at 5:02 pm
pretzelberg
@ Mitnaged
For all I know the host might indeed have been agreeing with White. But I would not be sure about it.
As I said: the main thing the BBC should have learned is not to ask White for his opinons.
The Beeb is indeed an influential broadcaster, and you can’t have that kind of crap coming across as normal/neutral opinion. On that point, I certainly understand your complaint.
March 16, 2010 at 5:07 pm
Mitnaged
Margie, from my own professional experience I can tell a great deal from the tone of voices, “mmm”s and “ahah”s and even from the way in which people express themselves in writing.
Jo Good hadn’t a clue what was going on for most of that interview and defaulted to the agreement response when she lost her way.
Do you understand that, pretzel? It really doesn’t matter how diverse the circle of people Good may interact with if she can’t police her own responses to them appropriately.
I train psychologists. Part of that is developing would-be psychologists’ skills in reading between the lines of what a person is saying and, most importantly, couching replies, questions etc appropriately which includes monitoring the tone of voice and pace of speech and keeping the therapeutic encounter on track so time isn’t wasted. Also trained into psychologists are ways of keeping an encounter going with “mmm”s and other sounds. Psychologists are trained to be as measured in these as they are in their interactions generally.
Now, I know that Jo Good is not a psychologist and so she cannot be expected to relate to her interviewees as professionally as a psychologist might. However, she really let herself down in this case given the inherent biases of the BBC and of Michael White. He should have been interviewed by someone with far more savvy.
March 16, 2010 at 5:42 pm
TomWonacott
Amazingly good job, Mitnaged.
I didn’t hear the interview, but I am extremely suspicious of the BBC – in fact, most of the media. For example, Prezelberg rightly brought out (on the issue of the bios for each author of each article at the Guardian – “A Tale of Two MPs”) that it might not have been the Guardian that wrote the bios.
“……Has it never occured to you that CiF contributors might have a slight say in the wording of their bios??….”
A good simple point, yet for me, the media is guilty until proven innocent – and that’s based on their proven track record of deceit to promote their agenda(s). Thats my own bias obviously.
At any rate, well argued and a great job overall.
March 16, 2010 at 6:54 pm
pretzelberg
@ Mitnaged
He should have been interviewed by someone with far more savvy.
Absolutely.
I doubt he’d've been so flippant (you know what I mean) if he’d been on e.g. Newsnight.
March 16, 2010 at 8:18 pm
Steven
I have to add, it isn’t about agreement – it is about acceptance of the statement. That statement was accepted unchallenged, which leads an audience to believe that the accusations have merit.
March 17, 2010 at 1:19 pm
Serendipity
Steven, those are good points.
I do agree with Mitnaged, though, that Jo Good was out of her depth.